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Last updated: ۲۸ اسفند ۱۴۰۴
At Kish Rent A Car, we strive to provide flexible and transparent refund policies for our customers. This Refund Policy outlines the terms and conditions under which refunds are issued for booking cancellations, modifications, and other circumstances. Please read this policy carefully before making a reservation.
We offer a generous free cancellation period to provide you with flexibility. If you cancel your booking more than 48 hours before your scheduled pickup time, you will receive a full refund of all payments made, including the rental fee, insurance upgrades, and any add-ons. The refund will be processed to your original payment method within 5-7 business days. No cancellation fees or administrative charges will be applied during this period.
Cancellations made between 24 and 48 hours before your scheduled pickup time will incur a 25% cancellation fee. You will receive a refund of 75% of the total amount paid. For example, if your booking total was 100 OMR, you will receive a refund of 75 OMR, and 25 OMR will be retained as a cancellation fee. This fee covers administrative costs and the opportunity cost of holding the vehicle for your reservation.
Cancellations made within 24 hours of your scheduled pickup time are non-refundable. The full amount paid will be retained. This policy reflects the fact that last-minute cancellations prevent us from renting the vehicle to other customers, resulting in lost revenue. We encourage you to cancel as early as possible if your plans change.
If you fail to pick up the vehicle at the scheduled time without prior cancellation (no-show), no refund will be issued. The full amount paid will be forfeited. We consider a no-show to occur when the vehicle has not been picked up within 2 hours of the scheduled pickup time and we have not received any communication from you. To avoid no-show charges, please contact us immediately if you are running late or need to cancel.
The easiest way to cancel your booking is through your account dashboard on our website. Simply log in to your account, navigate to "My Bookings," find the booking you wish to cancel, and click the "Cancel Booking" button. You will receive an immediate confirmation of your cancellation via email, along with information about your refund amount and processing timeline.
You may also cancel your booking by contacting us directly via phone at +968 71 000 270 or email at [email protected]. Please provide your booking reference number and the name under which the reservation was made. We will process your cancellation and send you a confirmation email within 2 hours during business hours (8:00 AM - 8:00 PM daily) or by the next business day for after-hours requests.
Always wait for official cancellation confirmation before assuming your booking has been cancelled. Your cancellation is only complete when you receive a confirmation email from us with a cancellation reference number. If you do not receive confirmation within the timeframes specified above, please contact us immediately to verify the status of your cancellation.
Once your cancellation is confirmed, we will initiate the refund process immediately. Refunds are processed to your original payment method within 5-7 business days. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account. If you do not see the refund within 14 business days of your cancellation confirmation, please contact us with your cancellation reference number.
Refunds are issued to the original payment method used for the booking. If you paid by credit card, the refund will be credited to the same credit card. If you paid by debit card, the refund will be credited to the same debit card. We cannot issue refunds to different cards or accounts for security reasons. If your original payment card has expired or been closed, the refund will typically be credited to your new card by your bank, but you should contact your bank to confirm their procedures.
In cases where a partial refund is applicable (such as cancellations within 24-48 hours or early returns), the refund amount will be clearly stated in your cancellation confirmation email. The refund will be calculated based on the applicable cancellation fee or unused rental days, minus any administrative fees as specified in our Terms of Service.
If you need to change your rental dates, you can modify your booking through your account dashboard or by contacting us. Date changes must be made at least 24 hours before your scheduled pickup time. If the new dates result in a lower total cost, you will receive a refund for the difference. If the new dates result in a higher cost, you will be charged the additional amount. All date changes are subject to vehicle availability.
If you choose to downgrade to a less expensive vehicle category, you will receive a refund for the price difference, minus a 15% administrative fee. For example, if you downgrade from a luxury vehicle (85 OMR/day) to a standard sedan (25 OMR/day) for a 5-day rental, the price difference is 300 OMR. After deducting the 15% administrative fee (45 OMR), you would receive a refund of 255 OMR. Downgrades are subject to vehicle availability and must be requested at least 24 hours before pickup.
If you remove insurance upgrades or add-ons (such as GPS, child seats, or additional drivers) from your booking at least 24 hours before pickup, you will receive a full refund for those items. Removals made within 24 hours of pickup or after the rental has started are not eligible for refunds.
If you need to return the vehicle before your scheduled return date, you must notify us at least 24 hours in advance to be eligible for a refund. Early returns without advance notice are not eligible for refunds. When you provide advance notice, we can attempt to re-rent the vehicle to another customer, which allows us to offer you a partial refund.
For early returns with advance notice, you will receive a refund for unused rental days, minus a 15% administrative fee. For example, if you rented a vehicle for 7 days at 30 OMR per day (210 OMR total) but return it after 4 days, you have 3 unused days worth 90 OMR. After deducting the 15% administrative fee (13.50 OMR), you would receive a refund of 76.50 OMR. Insurance and add-on fees for unused days are also refunded proportionally.
All rentals are subject to a minimum 1-day rental period. If you return the vehicle on the same day as pickup, you will be charged for 1 full day and no refund will be issued. This policy applies regardless of the number of hours the vehicle was in your possession.
Oman experiences occasional severe weather events, including tropical cyclones, flooding, and wadi closures. We understand that these conditions may make travel unsafe and affect your rental plans.
If a tropical cyclone warning is issued for the Muscat region during your rental period, you may cancel your booking without penalty and receive a full refund. We will proactively contact you if such warnings are issued. If you choose to proceed with your rental during a weather warning, you do so at your own risk, and no refunds will be issued for weather-related issues.
If major roads or wadi crossings are closed due to flooding during your rental period, making it impossible to access rental locations or return the vehicle, you may request a partial refund for the days the vehicle could not be used. We will require documentation of the road closures from official sources.
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